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Eight everyday things that should be consigned to history

Eight everyday things that should be consigned to history

When I left the house the other day a new copy of Yellow Pages was hanging out of my mail box.   I haven't used Yellow Pages for..

Loyalty 2.0 – why we can move on from cards and points

Loyalty 2.0 – why we can move on from cards and points

  When I ask most people what they think of Customer Loyalty Programs, most immediately jump to talking about cards in wallets and..

Failing to personalise engagement is putting retail brands at risk

Failing to personalise engagement is putting retail brands at risk

Personalised engagement is believed to be the winning formula for consumer brands If you believe a PwC/Strategy& study I..

Future forces of disruption – thoughts on KPCB’s 2015 Internet Trends

Future forces of disruption – thoughts on KPCB’s 2015 Internet Trends

Of the 197 slides in Mary Meeker’s 2015 internet trends report, three stood out. They talked to market disconnects where forces of..