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Employee engagement: where even the strongest brands like Virgin get it wrong

Employee engagement: where even the strongest brands like Virgin get it wrong

In today’s world of commoditised products, the human service element that provides the customer’s emotional connection to a..

Will the market price of data insight fall? The supply-demand economics of personal data

Will the market price of data insight fall? The supply-demand economics of personal data

The commercial successes of the information era are those companies like Google and Facebook who have managed to monetise consumer's..

Apple – the luxury goods company

Apple – the luxury goods company

Apple's $3.2bn purchase of Dr Dre's Beats Music could signal the start of a new strategy for Apple - the shift from a consumer electronics..

Retail metrics for a multi-channel world

Retail metrics for a multi-channel world

We used to know what to look for when assessing the performance of a retail business: Like for like sales growth (i.e. excluding effect..

What to expect from Amazon’s roll out in Australia

What to expect from Amazon’s roll out in Australia

It had been long feared by Australian retailers, but when Amazon finally opened its .com.au store in November 2013, it was a very quiet..

Self disruption: Netflix’s streaming gamble starts to pay off

Self disruption: Netflix’s streaming gamble starts to pay off

Many businesses struggle to find the courage to disrupt themselves. Netflix, the online TV and film streamer who was itself a disruptor..